Get help with DesignerSystemsDigital apps.
The fastest way to get help is email:
support@designersystemsdigital.xyz — response within 48 hours on business days (NZ time)privacy@designersystemsdigital.xyz — account deletion, data export, GDPR/CCPA requestsabuse@designersystemsdigital.xyz — report a user, post, or content violationPrefer a form? Use the contact form on our home page.
Social app with five themed feeds (text, vertical video, horizontal video, audio, shuffle) and a weekly Catnip pool for subscribers. Open app
Visual note-taking with markdown, tags, and offline sync. Open app
Game stats tracker with cloud sync and analytics. Open app
Mobile (iOS / Android): Open Pawprint → tap the Account icon (top-right) → tap "Restore purchases" under your subscription status. The app re-links your Stripe subscription automatically.
Web: Sign in to pawprint.designersystemsdigital.xyz — your subscription follows your account. If it shows "Not subscribed" after sign-in, email support@designersystemsdigital.xyz with your account email and we'll re-link manually.
Pawprint: Settings → Account → scroll to bottom → "Delete account" → type DELETE to confirm.
NoteTree: Settings → Account → "Delete account" (added in v2.1+).
StatsIRL: Settings → Account → "Delete account".
Deletion is permanent within 30 days. You can also email privacy@designersystemsdigital.xyz to request deletion.
Your subscription is managed by Stripe. To cancel:
You'll keep premium access until the end of the current billing period, then revert to the free tier (no Catnip pool earnings).
On the sign-in screen, tap "Forgot password" and enter your email. We'll send a reset link to designersystemsdigital.xyz. Click the link in the email, set a new password, and sign back in.
Web: Hard refresh (Ctrl+Shift+R or Cmd+Shift+R). If that doesn't work, try an incognito/private window. If the issue persists, your browser may be blocking the passkey bundle — make sure third-party cookies are allowed for the domain.
Mobile: Force-close the app and reopen. If it persists, reinstall. Your data is in the cloud, so reinstalling won't lose anything.
Catnip is settled weekly (every Sunday NZ time). Your balance shows the most recent settled amount. Pending uppaws for the current week aren't credited until the week closes.
If you think the balance is incorrect, email support@designersystemsdigital.xyz with your username and the issue.
Email support@designersystemsdigital.xyz with "Feature request" in the subject. We review feature requests weekly.
Email support@designersystemsdigital.xyz with "Bug report" in the subject. Include:
Email abuse@designersystemsdigital.xyz with:
We action verified abuse reports within 24 hours.
| Category | Target response |
|---|---|
| Abuse reports | Within 24 hours |
| Account / billing issues | Same business day (NZ time) |
| Privacy / GDPR / data deletion | Within 7 days (statutory) |
| Bug reports | 24–48 hours on business days |
| Feature requests | Reviewed weekly, no per-request reply |